The IT Help Desk and Systems Administrator is part of the IT team. The team is responsible for deploying, supporting and maintaining the network, computer, and storage infrastructure for local company, maintaining core systems for global company.
Essential Functions and Responsibilities: (Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time).
• Deploy, configure and troubleshoot computers, servers, and backup appliances.
• Administer, update and support data center VMware/HyperV infrastructure.
• Manage, upgrade and administer Mattson’s Active Directory and Windows Server infrastructure.
• Apply patches, configure security, and handle change control in accordance with best practices.
• Communicate technical information, both verbal and written, to a wide range of end-users, peers and customers.
• Administer local information systems
• Keep improving OA system functionality and lead OA rollout project.
Required Technical Skills:
• Technical training in an Information Technology related field.
• 5 or more years of Help Desk and Systems Administration support preferred, including 2 years of OA system support.
• Broad knowledge of server software, hardware, operating systems and OA system.
• Ability to understand business requirements of process in different system.
• Ability to programming regular script and familiar with regular webservice, WSDL, Restful, etc.
• Expertise with Microsoft server products: Exchange, Active Directory, SQL etc.
• Expertise with VMware, Hyper-V, and other data center technologies.
Required Soft Skills:
• Customer service focused individual with the ability to handle customer interactions with diplomacy and tact.
• Excellent interpersonal skills with the ability to gauge the customer's technical ability and communicate with them in an appropriate technical or non-technical language.
• Ability to handle confidential information in an appropriate manner.
Preferred:
• The ability to quickly acquire the knowledge that understanding the business processes and the inter dependencies of various systems in Potential in Data Analysis and Requirement Analysis.
• Have experience of maintaining E-cology (泛微) system or other similar system.