Cloud Support Engineer-大数据
HDFS,MR,Hadoop,Spark,Hbase etc
Job location: Beijing
About this Job:
Ningxia Western Cloud Data Technology Co., Ltd (NWCD) is a newly formed independent company that aims to become a nationwide leader in public cloud service by providing frontier cloud technologies and best service to domestic and multinational corporations. Headquartered in Zhongwei city of Ningxia province, Ningxia Western Cloud Data Technology Co., Ltd is a fully licensed and certified IDC and ISP provider, a strong contributor to the comprehensive upgrade of technology infrastructure, development of talent and expansion of the cloud ecosystem of Ningxia province and is investing heavily to develop its capabilities in Ningxia and beyond.
To join NWCD, you will have the opportunity to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. You will be at the forefront of Cloud technologies across the full breadth of NWCD cloud services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and on a mission to be the World Class Standard for Customer Experience. Within the team, we have gurus in Linux and Windows, PhD in High-Performance Computing (HPC), senior security & networking engineers who could trouble any networking issues from all layers, database experts across all popular SQL and NoSQL DB engine, and experts in BigData & IoT who could guide customer with implementation experiences.
More importantly, we want YOU to help take NWCD to the next level and shape our business accordingly.
Job summary:
Cloud Support Engineer is a remote technical support role (NOT call center) who should be an expert in various IT areas and provide timely in-depth troubleshooting advice and architectural best practice to customers via support cases and occasional on-site visits.
We are seeking talented engineers with strong technical knowledge, problem determination skills and troubleshooting experience with Operating system (Linux or Windows), Networking, Database, Big Data and Deployment. If you are highly confidence for your technical expertise in these areas, and want to be one of the very few experts in cloud computing in China, you are the person we are looking for!
JOIN US, HAVE FUN and MAKE HISTORY!
Every Day Will Bring New and Exciting Challenges on The Job While You
- Learn and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Interact with leading technologists around the world
- Work directly with solution architects to help reproduce and resolve customer issues
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers’ technical support experience
- Write tutorials, how-to videos, and other technical articles for customer community
- Work on critical, highly complex customer problems that may span multiple cloud services
Basic Qualification
- Strong customer focus
- Must have demonstrated expertise in the below areas:
• Networking (Rich hands-on experience on DNS, TCP/IP, HTTP, VLAN, etc for configuration, monitoring and troubleshooting.)
• Systems administration (Either of the below two domains)
 Linux : Administration, Kernel, troubleshooting, performance tuning, automation etc)
 Windows Servers: AD, Windows Server administration, Performance and Architecture etc
- Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
- Excellent oral and written communication skills in both English and Mandarin
- Open to working shifts (e.g. 7am-4pm or 2pm-11pm or 11pm-7am, Sun-Thu or Tue-Sat)
- Strong multi-tasking skills
- Self-starter who is excited about technologies.
Preferred Qualification
- Big Data (Hadoop, Spark etc with extensive experience on deployment, development troubleshooting and optimizing.)
- Databases (MySQL, Oracle, MS SQL Server etc on architecture, performance, troubleshooting, replication/migration and backup/recovery)
- Deployment (experience on Chef/Puppet, Automation, CI/CD etc)
- Virtualization (OpenStack, Xen, KVM, etc.)
- Programming / scripting (Java, Perl, Ruby, C#, and/or PHP)
- Exposure to Cloud computing
- Exposure to security concepts / best practices
- Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
- Experience managing full application stacks from the OS up through custom applications
- Remote technical support or system administrator experience